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I can't get customer service to address my faulty sauna

The sauna has quit working and I have been reaching out to them since end of October and it is now Christmas. Their excuse is they are VERY busy with the holiday, too busy for Customer Service?

User's recommendation: DON'T buy.

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#4238587 Review #4238587 is a subjective opinion of poster.
Plainfield, Indiana

This company is unable to repair their machines and have the WORST customer service!

BUYER BEWARE!!! Before you buy a water filtration machine from this company. Take the thousands of dollars you will pay for it and flush it down the toilet or better yet, set it on fire because you will end up with the same result, a useless machine that breaks every time you change the filter. Then try to imagine dealing with this company who have the WORST customer service on the entire PLANET are who totally unable to service and repair the machines they sell. Expect 8+ months of enormous fustration and constant run around. I sent my machine for repair in April 2022 and here we are in September 2022 and my machine is still not repaired! They actually shipped it back to me 2 times in exactly the same condition I sent it to them after it had already spent months sitting at their facility. I was one of the first people to buy this machine and because of the large financial investment, before I bought it, I had a long conversation with the owner Paul, who made a lot of promises regarding the quality of the machine, the forever warranty, and the repair time if needed which turned out to be all lies. Do yourself a favor and buy a Kangen. I have never in my entire life had to deal with a worse company. Something needs to be done about them! Pease respond if you have had a similar experience. They need to be put out of business.

User's recommendation: Don't buy!

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#3916126 Review #3916126 is a subjective opinion of poster.
Sunrise, Florida

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Defective sauna, and poor customer service